Legal
Refund Policy
Purchases support a hobby project and buy virtual items. Here is exactly when we will and won't refund.
Effective date: [DATE] · Part of the Terms of Service.
The short version
Store items are virtual and are delivered immediately, so purchases are generally final. We do refund when something went wrong on our side. We do not refund because you changed your mind, got banned, or the item was later rebalanced.
We will refund when
- Delivery failed and we can't fix it within [7] days of you telling us.
- You were charged twice for the same item.
- The item does not do what the store page said at the time of purchase, and we can't correct it.
- A custom quirk commission is cancelled before work begins — full refund. If cancelled after you approved the ability plan but before implementation is complete, we refund the portion not yet worked, at our reasonable estimate.
- You are entitled to a refund under consumer law where you live (for example, the EU 14-day withdrawal right applies unless you expressly agreed to immediate delivery and acknowledged losing the right — which CraftingStore's checkout asks for).
We will not refund when
- You changed your mind or no longer play.
- You entered the wrong Minecraft username and the item was delivered to it (we will try to move it if you can prove you own both accounts).
- Your account was punished for breaking the rules.
- An item, rank, or quirk was rebalanced, renamed, or changed after purchase as part of normal game updates.
- A purchase was made on your account by someone else with access to it, including a family member. Keep your accounts secure and supervise minors.
- The server is reset, wiped, or closes. Virtual items have no cash value.
- More than [30] days have passed since the purchase, except where the law requires otherwise.
How to request one
- Use the support form and choose Purchase issue.
- Include your Minecraft username and the CraftingStore transaction ID from your receipt email.
- Describe what happened. Screenshots help.
We review requests within a few days. Approved refunds are issued through CraftingStore to the original payment method; banks can take 5–10 business days to show it.
Chargebacks
Please contact us before opening a dispute with your bank or PayPal — we can usually resolve things faster. A chargeback filed without first contacting us, or filed for a purchase that was correctly delivered, is treated as fraud: the items are removed, and the account is suspended until the dispute is settled or the amount is repaid. Legitimate chargebacks for undelivered items are never punished.